Frequently Asked Questions :
1. How do I get my prescription refilled?
Please call 972-291-9165 and choose option 1 for refill line.
Or to leave message for:
For Dr. Spicer and Dr. Vu’s MA DIAL 202
For Dr. Dagley and Dr. Potter’s MA DIAL 203
2. How do I schedule an appointment?
Call 972-291-9165 and press option 2. If the line is busy please leave a voicemail and someone will return your call. Calls are returned throughout the day. Messages left after 4 pm will be returned the following business day. You can also text our office at 214-662-4592 to make an appointment.
3. Where is the clinic located? Fax number?
716 N. Hwy 67 #2, Cedar Hill, TX, 75104
Our fax number is 469-575-9975.
4. How do I pay my bill?
To pay for an upcoming procedure, call the office at 972-291-9165, option 2. If this is regarding a bill that was received in the mail, please call our billing office at 1-888-345-4115 ext 2.
5. How do I change/reschedule my appointment?
Call the office at 972-291-9165, option 1 or you may text to 214-662-4592.
6. How do I obtain copies of my medical records and how much does this cost?
Medical records are $25. They can be requested by emailing firstname.lastname@example.org or by texting 214-662-4592. You will need to call the office to make a payment at 972-291-9165, option 2.
7. When is it ok to call my doctor's cell phone?
It is only ok to call when there is an URGENT medical question. Do not call the doctors for medication refills or appointments.
8. Do I need to have a driver for my procedure?
Yes, you will need a driver for your procedure unless otherwise specified by your physician.
9. What are the risks to having a procedure?
Risks are very rare but can occur. With any medical procedure, there is always a risk of bleeding and infection. There can also be a risk of nerve injury or even paralysis with some injections. If you have diabetes, your blood sugar may increase following an injection. This is usually temporary. You may have more pain temporarily following a procedure before the pain improves.
10. What is the difference between staying awake and being put to sleep for a procedure?
General anesthesia causes a person to ‘fall asleep’ while the medical procedure takes place while local anesthesia (staying awake) is applied to a specific region in the body where the procedure will be performed.
11. Do I need a referral?
We prefer a referral. Your insurance company will determine if a referral is required. All information must be available before you can be scheduled.
12. Do you take my insurance?
We take most major insurance carriers, including some work comp plans (Dept. of Labor). We do not take any form of Medicaid. If you would like to see if your insurance is accepted, please consult our website or call the office at 972-291-9165 and choose option 4.
13. How can I reach you other than by phone?
Email email@example.com or text 214-662-4592.
14. What is the phone number and extension for questions about insurance authorizations?
972-291-9165 option 4 or 214-662-4589
15. What is the extension for the doctors medical assistant?
Dr. Potter/Dr. Dagley option 203
Dr. Vu/Dr. Spicer option 202
16. How early should I arrive prior to a new visit/injection?
Please arrive at least 15 minutes early to your appointment.
17. What should I bring to my first appointment?
Please bring current drivers license, insurance card, and recent imaging (MRI, X-ray). In addition, please bring the paperwork which was emailed to you fully completed. You can also get this paperwork by clicking ****
18. I was referred to another doctor or an order was made for imaging but no one has called me. What do I do?
Please call our office at 972-291-9165 and choose option 3 or text us at 214-662-4589
19. What are normal expectations following an injection?
Improvement with steroid injections often take 3-5 days and sometimes a week before they are felt. It is typical to have some soreness following an injection. This can be improved my icing the injection site for 15-20 minutes following the shot. Steroid injections may increase blood sugar in patients with diabetes temporarily.